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Terms And Conditions

By using our services, you agree to the terms described here, ensuring a secure and seamless experience for all

1. Acceptance of Terms

By accessing and using QQ Lounge & Restaurant’s services, including our website and online ordering system, you agree to be bound by these Terms & Conditions.

2. Services

We provide African cuisine through:

  • Dine-in restaurant services
  • Online ordering for delivery
  • Online ordering for pickup

Please note that prices may vary between dine-in and online ordering services.

3. Online Ordering

3.1. Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account information
  • You must notify us of any unauthorized use of your account

3.2. Ordering Process

  • All orders are subject to availability
  • Prices are subject to change without notice
  • We reserve the right to refuse service, cancel orders, or limit quantities

3.3. Delivery

  • Delivery is available within our designated service area
  • Delivery times are estimates and may vary based on circumstances
  • Minimum order values may apply for delivery services

4. Payment Terms

  • All prices are in GBP and include applicable taxes
  • Payment must be made at the time of ordering for online services
  • We accept Debit and Credit cards.

5. Cancellation Policy

  • Online orders cannot be cancelled once preparation has begun
  • Refunds will be processed according to our refund policy

6. Customer Conduct

Customers must:

  • Provide accurate information
  • Use our services in a lawful manner
  • Treat our staff with respect
  • Comply with all applicable laws and regulations

7. Limitation of Liability

We shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Service interruptions or delays
  • Food allergies or sensitivities not communicated to us

8. Modifications

We reserve the right to modify these terms at any time. Continued use of our services after any modifications constitutes acceptance of the new terms.

9. Governing Law

These terms are governed by the laws of England and Wales.

10. Contact Information

For questions about these terms, please contact: QQ Lounge & Restaurant


456 Becontree Ave Dagenham RM8 3UA


0208 590 4050